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Streetwise Education/Salesforce CRM Certification
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  • $895

Salesforce CRM Certification

Training materials for the Salesforce Certification and weekly training
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Contents

Administrator Practice Journey Step One

If you have completed the CRM course at Swinburne, all you need is to go over this trail to be comfortable with all tasks and projects. The whole journey is about 26 hours, but as you have completed your Swinburne, it will only take about three hours.

Salesforce Platform Basics
Data Modelling
Data Management
Lightning Experience Customization
Salesforce Mobile App Customization
User Engagement
Reports & Dashboards for Lightning Experience

Administrator Practice Journey Step Two

Update the Exchange Rate with ACM
Customize the Home Page
Create a Unique Account List View
Create Chatter Groups

Administrator Practice Journey Step Three Projects

Master the fundamentals of administering a Salesforce org

By completing the nine projects you will be on your way to being a certified Salesforce Admin


Prepare Your Salesforce Org for Users
Project: Customize an Org to Support a New Business Unit
Project: Protect Your Data in Salesforce
Project: Customize a Sales Path for Your Team
Project: Customize a Salesforce Object
Project: Import and Export with Data Management Tools
Project: Create Reports and Dashboards for Sales and Marketing Managers
Project: Improve Data Quality for Your Sales and Support Teams
Project: Create a Process for Managing Support Cases
Project: Build a Discount Approval Process

Administrator Practice Journey Step Four

Understand Salesforce and learn how to navigate, customize, and manage basic CRM features.
Data Quality
Reports & Dashboards for Salesforce Classic
Salesforce CPQ Basics
Salesforce CPQ Features
Data Security
Security Basics

Administrator Certification Prep: Configuration, Setup and Objects

Use scenarios and interactive flashcards to study for the admin certification exam.
Get Started with Administrator Certification Prep
Study Up on Configuration and Setup
Review Object Manager and Lightning App Builder

Administrator Certification Prep: Applications and Activities

Review Sales and Marketing Applications
Prep for Service and Support Applications
Study Up on Productivity and Collaboration

Administrator Certification Prep: Data and Automation

Use scenarios and interactive flashcards to study for the admin certification exam.


Practice Data and Analytics Management
Study Up on Workflow and Automation